N&J Inkjet Trouble Shooting Guide

This section provides Troubleshooting Advice will resolve the common issues that occur .

Compatible Cartridges not recognised
Compatible Cartridges not printing correctly
HP No. 364 Compatible Cartridges "Missing or Damaged" error

Remanufactured Inkjet Cartridges:

This section provides Troubleshooting Advice for the most common issues that occur when using Remanufactured Inkjet Cartridges.

Dell, HP or Lexmark Remanufactured Cartridges not recognised
Canon Remanufactured Cartridges not recognised
Remanufactured Cartridges not printing correctly


Compatible Cartridges not recognised:
If you have an Epson printer, then first of all ensure that the small plastic wedge has been removed from the clip on the side of the cartridge. If this hasn't been removed then the cartridge will not fit into the printer correctly and therefore it causes a recognition problem.

If you have a non-Epson printer, or have already removed the wedge then can you please try the two following solutions to reset the printer and in most cases it will resolve the issue:

1: Take all of the cartridges out your printer, power it down and turn off the printer and unplug it from the mains socket. While the cartridges are out of the printer give all the chips on the cartridges a good wipe with a tissue or cloth. Now wait for at least 30 minutes and then turn the printer back on and insert the full set of compatible cartridges, making sure that the cartridges are clicked firmly into place in the correct slots within the printer.

2: If you leave the printer turned on, with the cartridges installed still and then simply turn off the power at the wall, leave it for 30 seconds and then turn it back on and see if the cartridges are now then recognised okay.

If this advice does not fix the problem, then please Contact Us for further assistance.


Compatible Cartridges not printing correctly:
First of all make sure that the yellow or orange pull tab on the top of the cartridge has been removed.

If the tab has been removed can you please take the following steps to try and resolve the issue:

1) Carefully take the affected cartridges out of the printer.
2) Wrap some tissue around the nozzle at the bottom of the cartridge.
3) Hold the cartridge tight and give it a good shake until you see ink on the tissue and repeat for all of the affected cartridges.
4) Put the cartridges back into the printer and perform a head clean and test print. You may need to run several head cleans if the issue is persistent.

If this advice does not fix the problem, then please Contact Us for further assistance.


Dell, HP or Lexmark Remanufactured Cartridges not recognised:
Take the following steps to clean the circuit board on the cartridges:

1) Take the cartridges out of the printer.
2) Take a piece of tissue, and if you have any, apply a small amount of nail polish remover, methylated spirits or something similar to the tissue, if not then it is fine to use water.
3) Clean the gold circuit board on the side of the both cartridges by gently rubbing with the tissue and be careful not touch the chip with your fingers.
4) Re-insert both of the cartridges and try to print a document.

Hopefully the cartridges should now be recognised by your printer, although you will find that your computer and printer may report that it is low or empty, but this is normal and you can simply ignore this and print as usual.

If this advice does not fix the problem, then please Contact Us for further assistance.


Canon Remanufactured Cartridges not recognised:
This range of printers sometimes does not recognise previously used cartridges until a manual over-ride is applied as follows:

1) Hold the reset button down for 10 seconds or so (the reset button is a circle with the triangle inside)
2) The carriage should begin to move and if you have an LED screen then it should now change from displaying

If this does not over-ride your printer then please take the following steps to clean the circuit board on the cartridges:

1) Take the cartridges out of the printer.
2) Take a piece of tissue, and if you have any, apply a small amount of nail polish remover, methylated spirits or something similar to the tissue, if not then it is fine to use water.
3) Clean the gold circuit board on the side of the both cartridges by gently rubbing with the tissue and be careful not touch the chip with your fingers.
4) Re-insert both of the cartridges and try to print a document.

Hopefully the cartridges should now be recognised by your printer, although you will find that your computer and printer may report that it is low or empty, but this is normal and you can simply ignore this and print as usual.

If this advice does not fix the problem, then please Contact Us for further assistance.


Remanufactured Cartridges not printing correctly:
If your printer is not printing correctly with your new cartridges then try the following:

1) Take the cartridges out of the printer
2) Press the print head (where the ink flows out of on the bottom of the cartridge) on to some damp kitchen tissue.
3) Repeat this a few times until you get a clear block of the desired colour on the tissue.
4) Insert the cartridges back into the printer and print an alignment sheet.

If this advice does not fix the problem, then please Contact Us for further assistance.